Professional
Articles & Webinars
I'm sure there are more out there - email me if you come across something not listed!
learn.calltheory.com
Check out my technical documentation for call centers and answering services.
Blogs
I regularly write strongly opinionated and technical-leaning items here:
Articles
| Title | Type | Description |
|---|---|---|
| Station Audio and Terminal Server | Article | Setup Amtelco operator audio to automatically configure application settings for remotes |
Webinars
| Title | Type | Description |
|---|---|---|
| SMS Aggregators, Modems, & WCTP | Webinar | A technical primer for Amtelco systems and the NAEO community |
| MDR Check & SQL Reliability | Webinar | Examining methods and best practices for reliable statistics |
| Introduction to APIs | Webinar | Understanding how to leverage 3rd party APIs in Amtelco environments |
| National Weather Service API | Webinar | Learn how to use IS Scripting and Mergecomm to get up-to-date weather from NWS |
| Hospital Education: Getting to know Genesis | Webinar | Intelligent Series Preparation - Migrating from IS to Genesis |