Theme

Professional

Articles & Webinars

I'm sure there are more out there - email me if you come across something not listed!

learn.calltheory.com

Check out my technical documentation for call centers and answering services.


Blogs

I regularly write strongly opinionated and technical-leaning items here:

Articles

TitleTypeDescription
Station Audio and Terminal ServerArticleSetup Amtelco operator audio to automatically configure application settings for remotes

Webinars

TitleTypeDescription
SMS Aggregators, Modems, & WCTPWebinarA technical primer for Amtelco systems and the NAEO community
MDR Check & SQL ReliabilityWebinarExamining methods and best practices for reliable statistics
Introduction to APIsWebinarUnderstanding how to leverage 3rd party APIs in Amtelco environments
National Weather Service APIWebinarLearn how to use IS Scripting and Mergecomm to get up-to-date weather from NWS
Hospital Education: Getting to know GenesisWebinarIntelligent Series Preparation - Migrating from IS to Genesis
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Workshops & Conferences